WDOnline Print Order for WooCommerce

 

WD Online Support Diagnostics is a troubleshooting tool designed to make it easier to identify technical problems with WD Online WordPress plugins.

Instead of asking you to manually collect WordPress, PHP, database and plugin information, the diagnostics tool gathers the relevant technical information in one support report.

The tool does not automatically send any information to WD Online. You remain in control of the report and decide if you want to share it with us.

What does the diagnostics tool check?

WD Online Support Diagnostics can check general information about your WordPress installation as well as plugin-specific functionality.

Depending on the WD Online plugin you are using, the report may include checks for:

• WordPress and PHP versions
• Database version and structure
• Plugin versions
• Required plugin settings
• WooCommerce dependencies and features
• AJAX and REST API functionality
• WordPress cron events
• Required WordPress hooks
• Database tables and options
• Configuration problems
• Known error conditions
• Plugin-specific functionality

Each compatible WD Online plugin can provide its own diagnostic checks.

A result marked Good normally means that the check passed. A Warning means something may require attention but does not necessarily indicate a problem. A Critical result normally means that something required by the plugin is missing or incorrectly configured.

If you experience a problem

If one of our plugins is not working as expected, we recommend creating a diagnostic report before contacting support.

1. Open Support Diagnostics

In your WordPress administration area, go to:

WD Online → Support Diagnostics

Review the diagnostic results. In some cases, the report may already identify the problem.

2. Start diagnostic logging

Click:

Start 15-minute diagnostic logging

Logging starts immediately. You do not have to wait 15 minutes.

The 15-minute period is simply the maximum time the temporary logging session remains active.

3. Reproduce the problem

While diagnostic logging is active, perform the action that causes the problem.

For example:

• visit the affected page
• place a test order
• change the relevant setting
• reproduce the frontend error
• perform the action that does not work as expected

Compatible WD Online plugins may record technical diagnostic events during this process.

4. Stop diagnostic logging

As soon as you have reproduced the problem, return to:

WD Online → Support Diagnostics

and click:

Stop diagnostic logging

You do not need to wait until the full 15 minutes have passed.

Events recorded before you stop logging remain available in the support report.

5. Create the support report

You can then:

• copy the support report
• download the report as TXT
• download the report as JSON

Send the report to WD Online together with a short description of the problem.

It is especially helpful if you tell us:

• which WD Online plugin is affected
• what you expected to happen
• what actually happened
• how we can reproduce the problem
• whether the problem happens every time or only occasionally

What information is sent to WD Online?

Nothing is sent automatically.

WD Online Support Diagnostics stores diagnostic information locally on your WordPress installation. You must actively copy or download the report and send it to us.

Starting diagnostic logging does not establish a connection to WD Online and does not automatically submit telemetry or support information.

Privacy

The diagnostics system is designed to collect technical information rather than personal information.

Diagnostic reports should not normally contain:

• passwords
• WordPress security salts
• database passwords
• API secrets or private API keys
• authentication cookies
• payment information
• complete customer or order information
• customer email addresses
• visitor IP addresses
• other unnecessary personally identifiable information

Individual WD Online plugins are also designed to expose only the information required to diagnose their own functionality.

Temporary diagnostic logging

Diagnostic logging is intentionally temporary.

When enabled, compatible WD Online plugins can record diagnostic events for up to 15 minutes.

You can stop the logging session at any time.

Starting a new diagnostic logging session clears events from the previous temporary session, allowing you to create a clean report for the problem you are currently investigating.

Before contacting support

For the fastest possible troubleshooting, please:

1. Update the affected WD Online plugin to the latest version.
2. Update WD Online Support Diagnostics to the latest version.
3. Open WD Online → Support Diagnostics.
4. Check for Warning or Critical results.
5. Start diagnostic logging.
6. Reproduce the problem.
7. Stop diagnostic logging.
8. Download or copy the support report.
9. Send the report to WD Online together with a description of the problem.

This gives us much more useful information about what is happening on your website and can significantly reduce the time needed to identify the cause of a problem.

Click on “Download latest version” below to download the latest version of our diagnostic tool.

You install the tool as you normally would when you add a plugin to your WordPress installation.

Once you have run the tool as described, you can send the report to us at this email: mail@wdonline.dk

Download latest version

Installation

1. Download the plugin ZIP file.
2. Log in to your WordPress administration.
3. Go to Plugins → Add New Plugin.
4. Select Upload Plugin.
5. Choose the ZIP file and select Install Now.
6. Activate WDOnline Print Order for WooCommerce.

WooCommerce must be installed and activated before the plugin can be used.

Plugin settings

Go to WD Online → Print Order in the WordPress administration to configure the plugin.

Company information

Enter the information displayed at the top of printed documents:

• Company name: The name of your company or store.
• Company details: Address, company registration number, telephone number, email address or other relevant information.
• Logo: Upload a new logo or select an existing image from the WordPress Media Library.

If no logo is selected, the company name is displayed instead.

Default document

Select which document type should be used as the default:

• Order confirmation
• Packing slip

Product information

The following information can be enabled or disabled:

• Show SKU
• Show GTIN, UPC, EAN or ISBN
• Show product images
• Show customer note
• Hide prices on packing slips

The GTIN value uses the standard WooCommerce global unique ID field. If a variation does not have its own value, the plugin can use the value from the parent product.

Aggregated pick list

The aggregated pick list has separate display settings:

• Show product images on aggregated pick lists
• Show GTIN on aggregated pick lists

When product images are enabled, the variation image is used when available. Otherwise, the main product image is used. Products without an image are displayed without an empty image frame.

Automatic print dialog

Enable Open print dialog automatically if the browser’s print window should open immediately when a document is generated.

If this option is disabled, use the Print button at the top of the document.

Product sorting

Packing slip product sorting

Choose how products should be sorted on packing slips:

• Order line order
• Product name
• SKU
• GTIN
• Product category

Pick list sorting

The same sorting options are available for aggregated pick lists.

Metadata settings

WooCommerce and other extensions can add metadata to individual order items. This may include product options, variation information, warehouse locations, custom text or technical information.

Packing slips and order confirmations have separate metadata settings.

Show all metadata except excluded

Select Show all metadata except excluded to print available order item metadata while removing unwanted information.

Enter one metadata key or phrase per line in the Excluded metadata field.

The plugin checks metadata keys, displayed labels and values. Any matching metadata is excluded from the document.

Example:

_line_discount
_reduced_stock
pre-order
internal_note

Only show selected metadata

Select Only show selected metadata to print only specific metadata fields.

Enter one exact metadata key per line:

warehouse_location
supplier_sku
custom_text

All metadata not included in this list is omitted from the selected document type.

Custom metadata labels

A custom printed label can be added after the metadata key using a vertical bar:

warehouse_location|Warehouse location
supplier_sku|Supplier SKU

The value before the vertical bar must be the exact metadata key. The value after it is the label displayed on the printed document.

Metadata found in recent orders

The settings page displays public order item metadata found in the 50 most recent WooCommerce orders.

Use the buttons beside a metadata key to add it to:

• Packing slips
• Order confirmations

After adding the required fields, select Save Changes.

Technical metadata beginning with an underscore may not appear in the list of detected public metadata. It can still be entered manually if it is required.

Printing an individual order

1. Go to WooCommerce → Orders.
2. Open the required order.
3. Find the Print order panel.
4. Select either:
   • Print order confirmation
   • Print packing slip
5. Use the browser’s print dialog to print the document or save it as a PDF.

The print view opens in a separate browser tab when supported.

Printing multiple orders

1. Go to WooCommerce → Orders.
2. Select the required orders using the checkboxes.
3. Open the Bulk actions menu.
4. Choose one of the following:
   • Print order confirmation
   • Print packing slip
   • Print aggregated pick list
5. Select Apply.

All selected orders are opened in one printable document.

For performance and security, a maximum of 100 orders can be included in one print operation.

Aggregated pick lists

An aggregated pick list combines identical products from all selected orders.

For each product, the list shows:

• Product name
• SKU
• Optional GTIN
• Optional product image
• Total quantity required
• Related order numbers
• Quantity required for each order

Example:

#1042 (×3), #1048 (×2), #1051 (×5)

This means that three units are required for order 1042, two units for order 1048 and five units for order 1051.

Use the checkbox beside each product as a manual picking indicator.

Print and packing status

The WooCommerce order overview includes a Print / packing column.

This column shows whether an order has been printed and whether it has been marked as packed.

The order panel also displays:

• The most recent print date
• The number of times the order has been printed
• The current packing status

Mark an order as packed

Open the order and select Mark as packed in the Print order panel.

Select Mark as not packed to reverse the status.

Update multiple orders

Packing status can also be changed using WooCommerce bulk actions:

1. Select the required orders.
2. Open Bulk actions.
3. Choose Mark as packed or Mark as not packed.
4. Select Apply.

Filter orders by status

Use the status filter above the WooCommerce order list to display:

• Printed orders
• Orders not yet printed
• Packed orders
• Orders not yet packed

Closing the print view

Use the Close button at the top of the print page.

When the print view was opened in a separate tab, the tab closes and returns you to the order. When printing multiple orders in the current tab, the plugin returns to the previous order overview where possible.

Translation

All user-facing plugin text is translation-ready.

The plugin can be translated through WordPress.org or with translation plugins such as Loco Translate.

Text domain:

wdonline-print-order-for-woocommerce

Compatibility

The plugin supports:

• WordPress 6.4 or later
• PHP 7.4 or later
• WooCommerce 8.2 or later
• WooCommerce High-Performance Order Storage (HPOS)
• Classic WooCommerce order storage

Privacy

The plugin processes order information locally on your WordPress website.

It does not automatically send customer information, order data, product information, telemetry or diagnostic reports to WD Online or any external service.

Troubleshooting

If print actions are unavailable, confirm that:

1. WooCommerce is installed and activated.
2. Your user account has permission to manage WooCommerce.
3. The plugin is activated.
4. Pop-ups are permitted if an individual print document does not open.
5. Browser print headers and footers are disabled in the browser’s print settings if they should not appear.

If product information is missing, check that the relevant display option is enabled under WD Online → Print Order.

If metadata does not appear, verify that:

• The correct metadata mode is selected.
• The exact metadata key has been entered.
• The metadata exists on the order item.
• The settings have been saved.